Support
Last updated: August 2026
NameBird helps expecting parents choose a baby name together. You and the people you invite share a private "nest," swipe on name suggestions, and see a match the moment everyone likes the same name.
This page is the fastest way to get help, report a problem, or manage your subscription.
Contact us
Email namebird@smilekidlabs.com and we will reply within 2 business days.
To help us answer on the first reply, please include:
- The email address you use to sign in
- Your device model and iOS version
- What you expected to happen, and what happened instead
Report a problem, a name, or a person
If something in NameBird looks wrong, offensive, or abusive — a username, a name someone added to a shared nest, or anything the AI guide said — email namebird@smilekidlabs.com with the word REPORT in the subject line. We review every report and aim to respond within 24 hours.
You can also act immediately yourself:
person, and choose to remove them. They lose access straight away.
- Remove someone from your nest. If you created the nest, open it, tap the
- Leave a nest you no longer want to be part of, from the same screen.
- Change a name or username that someone else can see, at any time.
Nests are private and invite-only. There is no public feed, no search, no directory, and no way for a stranger to find you or your nest.
Subscriptions and purchases
Baby Pass unlocks every name pack, advanced filters, and full name meanings for everyone in your nest. It is available as a monthly auto-renewing subscription with a 3-day free trial, or as a one-time lifetime purchase. AI tokens are separate one-time purchases that power the AI naming guide.
Restore purchases** in the app, or use the Restore link on any paywall.
Apple. Open the iOS Settings app → tap your name → Subscriptions → NameBird → Cancel Subscription. Cancelling before the free trial ends means you are not charged.
still does not appear, email us with the Apple receipt and we will sort it out.
- Restore a purchase after reinstalling or on a new device: open **Settings →
- Cancel a subscription: subscriptions are billed and managed entirely by
- Refunds are handled by Apple, not by us. Request one at
- A purchase did not unlock: try Settings → Restore purchases first. If it
Only a second or later baby egg that you own needs Baby Pass. Inviting more people into your first nest is always free, whatever anyone's subscription status.
Your account and your data
This erases your account and its data immediately and cannot be undone.
Google. There is no password to lose.
is spelled correctly, and wait a full minute before requesting another. If it still does not arrive, email us.
- Delete your account at any time in the app: Settings → Delete account.
- Sign in with an emailed one-time code, Sign in with Apple, or Sign in with
- Not receiving the sign-in code? Check your spam folder, confirm the address
- What we collect and why is set out in full in our
Common questions
How do I invite my partner? Open your nest and tap +. You can send an invite by email or share a join code. Anyone who joins sees the same nest, the same names, and the same matches.
Does everyone need to pay? No. Baby Pass applies to the whole nest, bought once by the nest owner.
What languages does NameBird support? English, Spanish, and Danish. Change this in Settings → Language.
Is NameBird for children? NameBird is built for expecting and new parents. There is nothing in it unsuitable for a younger audience, but our Terms set a minimum age of 13 to create an account.
Legal
NameBird is operated by Smilekid Labs.